The protection of your personal data is our priority. To learn in detail how your information is handled and protected by our partner Treezor, you can consult the Privacy Policy.

The satisfaction and trust of our clients are a priority for us.
For this reason, Homepay has established precise and transparent procedures for handling complaints, ensuring attentiveness, promptness, and fairness in evaluating the feedback received.

Through this section, every client—current, potential, or stakeholder—has the opportunity to report issues or service disruptions related to the products and services offered. All complaints are acknowledged, recorded, and handled with the utmost care, following a structured process that guarantees clear responses within the timeframes prescribed by the regulations.

To facilitate communication, we provide several official channels through which complaints can be submitted. Each report is an opportunity for us to improve and strengthen our relationship with our clients.

You can consult our Complaints and Dispute Procedures Policy by clicking the button below.